Introduction

Welcome to the Check Out Seat!

Check Out Seat Banner by Mint Hill Smiles

As the final point of contact for our patients, you play a crucial part in ensuring a seamless and positive experience. This position is where the journey of each patient’s visit concludes, making it integral to both their satisfaction and the overall success of Mint Hill Smiles.

As the Check-Out Seat team member, you will be responsible for handling various aspects of the patient’s departure, ranging from financial transactions to appointment closure procedures. Some checkouts are performed inside of the suites. Your role involves interacting with patients, providing clarity on billing matters, and ensuring accurate financial records. By mastering these tasks, you contribute significantly to the efficiency and professionalism of our practice.

Overview of the Check Out Process

The Check-Out Process is a critical phase in our dental office workflow, serving as the final interaction point between our team and the patient. This stage involves a series of tasks aimed at ensuring a smooth departure for the patient while efficiently managing administrative and financial aspects. Here’s a breakdown of the key steps:

1. Receive Hand-Off and Routing Slip from Clinical Team Member
2. Complete Appointment
3. Schedule Patient’s Next Visit
4. Communicate Account Standing
5. Process Account Billing
6. Bid the Patient a Fond Farewell
7. Maintain Patient Financial Records