The team member who sits in this seat is responsible for answering as many phone calls and text messages as possible, while also doing associated tasks that come from the phone calls and text messages. It is important that when you hang up a phone call, you make notes and cancel or reschedule the appointments that you were talking about. Otherwise, the schedule will be messed up and other patients could be impacted.
Below, you will find a cheat sheet on things to remember to do after a phone call. This may not apply to every phone call, but it is a good starting point.
1 What to do when a patient calls by Mint Hill Smiles 2 What to do when a patient calls by Mint Hill Smiles 3 What to do when a patient calls by Mint Hill Smiles 4 What to do when a patient calls by Mint Hill Smiles 5 What to do when a patient calls by Mint Hill Smiles 6 What to do when a patient calls by Mint Hill Smiles