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Training
Team Member Resources
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Team Member Login

Team Member Login

Resources

Reservation Deposit Standards

Brush365 Set Up

Production Goals

Course Content

Getting Acquainted

Business Team Introduction 5 Topics | 1 Quiz

Lesson Content

0% Complete 0/5 Steps

Working as a Team

Providing an Amazing Patient Experience

Being in Control of Your Learning Process

Our Office’s Practices

Business Team Introduction Quiz

Open Dental Business Team Training 4 Topics | 1 Quiz

Lesson Content

0% Complete 0/4 Steps

Meet Open Dental

Open Dental Basics

Appointment Search

Making Appointments

Open Dental Business Team Training Quiz

Scheduling 4 Topics | 2 Quizzes

Lesson Content

0% Complete 0/4 Steps

Introduction to Scheduling

Doctor Side Scheduling

Hygiene Scheduling

FOT Schedule HYG Quiz

FOT Schedule Tx Quiz

Patient Experience Coordinators 3 Topics | 1 Quiz

Lesson Content

0% Complete 0/3 Steps

Introduction to Patient Experience Coordinator

Patient Experience Coordinator and New Patients

Patient Experience Coordinator and Established Patients

Patient Experience Coordinator Quiz

Treatment Coordinators 10 Topics | 2 Quizzes

Lesson Content

0% Complete 0/10 Steps

Open Dental Account Basics

Account Module QUIZ

New Patient Charting

Receiving Hand-Off from Clinical Team Member

In Room Check Out

Scheduling Patient’s Next Visit

Insurance Claims

Communicating Account Standing

Processing Payments

Maintaining Financial Records

Insurance Coordinators 3 Topics

Lesson Content

0% Complete 0/3 Steps

Understanding Dental Insurance

Patient Care Center 5 Topics

Lesson Content

0% Complete 0/5 Steps

Introduction to Patient Care Center

Patient Care Center- Incoming

Patient Care Center- Outgoing

Follow Up Lists

Follow Up How To

90 Day PPF Review- Business Team 1 Topic

Lesson Content

0% Complete 0/1 Steps

Key Code Access

Masteries

Treatment Coordinator Mastery 3-6 months 10 Topics | 2 Quizzes

Lesson Content

0% Complete 0/10 Steps

What is a Treatment Coordinator

Dental Knowledge

Dental Knowledge Quiz

Dental Knowledge Quiz

Three Phases of Treatment Coordinating

Treatment Coordinating Presentation

Sealant Treatment Plans

How to Sign a Patient Up for Care Credit

Treatment Coordinating Situation Quiz

Treatment Coordinating Situation Quiz

Audio Recording Treatment Plans

Upload Recording Tracker

Phone Mastery 6-9 months 3 Topics

Lesson Content

0% Complete 0/3 Steps

New Patient Call

Emergency Patient Call

Cancellation Call

Five Star Certification Mastery 9-12 months 6 Topics

Lesson Content

0% Complete 0/6 Steps

Step 1: Complete the 5 Star Phone Call Course

Step 2: Creating your Scheduling Institute Profile

Step 3: Take the 7 Part Certification Series on SI Site

Step 4: Role Play with 3 Team Members and 3 Times by Calling the SI Trainers

Step 5: Your 5 Star Certification Call

Step 6: Upload Your 5 Star Certificate

Cross Training

PCC to Treatment Coordinator 10 Topics | 2 Quizzes

Lesson Content

0% Complete 0/10 Steps

What is a Treatment Coordinator

Dental Knowledge

Dental Knowledge Quiz

Dental Knowledge Quiz

Three Phases of Treatment Coordinating

Treatment Coordinating Presentation

Sealant Treatment Plans

How to Sign a Patient Up for Care Credit

Treatment Coordinating Situation Quiz

Treatment Coordinating Situation Quiz

Audio Recording Treatment Plans

Upload Recording Tracker

PCC to Patient Experience Coordinator 2 Topics | 1 Quiz

Lesson Content

0% Complete 0/2 Steps

New Patient Tour

Making New Patient Gifts

PCC to Patient Experience Coordinator Quiz

◐ Be compassionate ◑ Engage fully ◒ Strive for growth ◓ Take responsibility

Copyright © 2025 Mint Hill Smiles

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